FAQ

How do I check on an order I have placed?
You can access your order status and history by signing in and viewing in your account.

Can I change or cancel my order?
Yes, if your order hasn’t been dispatched. We are quick at packing but we will try our best to be of assistance with any changes you require. Simply email our customer care team at info@minielskinlab.com and we will be happy to help.

Where can I purchase Miniel Skinlab products?
Our products are sold only on www.minielskinlab.com at this moment.

Is it safe to use my credit card?
Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server.

Can I use more than one promotion online?
Only one promotional code can be applied per order. Please check the details of the promotion when you receive it or email our customer care team at info@minielskinlab.com with your enquiry.

Do you accept international orders?
Unfortunately, we only ship within Malaysia at this time. You may contact customer care team at info@minielskinlab.com with your enquiry to check for further assistance.

What is your return policy?
Please visit our Shipping & Returns page to learn more.

How can I learn more about the product's use and how to apply?
Please visit the specific page for the item you're interested in where you'll find helpful product information and tips on how to apply.